Terms of Service

1. Who you're agreeing with

These terms are an agreement between you and the business below, the provider of RepFuel (myrepfuel.com and the RepFuel app). By creating an account or using the service you agree to them. If you don't agree, please don't use RepFuel.

• Business: ACK Solutions, registration no. 202603248890 (KT0621523-M)
• Address: 56, Kampung Baru, Batu 14, 47100 Puchong, Selangor, Malaysia
• Phone: +60 18-247 5667
• Privacy contact: contact@myrepfuel.com

2. Your account

• You must be at least 18 years old to use RepFuel.
• Keep your login details secure. You're responsible for activity on your account.
• Provide accurate information so your targets and estimates are useful.

3. Health and fitness disclaimer

RepFuel provides general fitness and nutrition information and estimates for educational purposes only. It is not medical advice and is not a substitute for a doctor, dietitian or qualified trainer. Consult a healthcare professional before starting a new diet or exercise program, especially if you have a medical condition, are pregnant, or have a history of disordered eating. Stop exercising and seek help if you feel pain, dizziness or shortness of breath. Exercise and dietary changes carry risks, and results vary. We do not guarantee a particular fitness, weight or health outcome.

4. AI features

Calorie and macro estimates, transcriptions of what you say, coach answers, coach-built training programs and progress reports are generated by AI and may be inaccurate or incomplete. Always review AI estimates and routines before using them, choose weights you can handle safely, and use your own judgement. Don't submit photos, recordings or text containing other people's personal information. The AI coach can't help in an emergency: if you feel unwell or are thinking of harming yourself, call 999 or a crisis line such as Befrienders (03-7627 2929).

5. Acceptable use

• Don't misuse the service, attempt to access other accounts, or interfere with its operation or security.
• Don't use automated means to access the service, or try to get around plan limits, fair-use limits, bot checks or rate limits.
• Don't use the AI features for anything unlawful, harmful or unrelated to fitness, nutrition and health.

To protect accounts, we limit how often some actions can be tried and may temporarily lock sign-in after repeated wrong passwords (resetting your password unlocks it). We may suspend or close accounts that break these terms.

6. Free and Pro plans

The Free plan includes core features with limits: 5 saved routines, 10 custom exercises (including ones added by importing from another app), 20 saved foods, and a small monthly AI allowance. RepFuel Pro is a paid subscription with daily AI allowances, unlimited routines, custom exercises and saved foods, and extra features, as described on our pricing page.

Fair use: Pro's AI features are for your personal use. On top of the daily allowances, Pro includes up to 150 AI food scans, 300 coach messages and 8 AI progress reports per calendar month. Your first 100 coach messages each month use our more advanced AI model; after that the coach keeps working on our standard model for the rest of the month. These limits keep the service fast and affordable for everyone; normal use stays well within them.

Plan features and limits may change over time; we'll tell you in advance about changes that materially reduce what a paid plan includes.

7. Billing, renewal and cancellation

• Pro is billed in advance, monthly or yearly, through our payment processor Stripe.
• Your subscription renews automatically at the end of each billing period until you cancel.
• You can cancel anytime from the Membership page (Manage billing). Cancellation takes effect at the end of the current billing period, and you keep Pro until then.
• Prices may change. We'll notify you before a price change affects your subscription, and you can cancel before it takes effect.
• Prices may be subject to applicable taxes.

8. Refunds

If you're charged and not happy, email contact@myrepfuel.com within 14 days of the charge and we'll refund that payment in full. After 14 days, payments are non-refundable and we don't provide refunds or credits for partial billing periods, except where required by law. If you believe you were charged in error, contact us and we'll make it right.

9. Invite friends

• You can invite friends with your personal invite link. When someone signs up with it and completes the starter quest (confirms their email, logs a workout of at least 3 sets, and trains or logs food in RepFuel on 5 different days; imported workouts don't count), you each get 30 days of Pro free.
• Free Pro days are added on top of any free or trial Pro you already have. They have no cash value and can't be exchanged or transferred. If you pay for Pro, your reward instead comes when your invited friend makes their first Pro payment: your next payment moves back 30 days, so you aren't charged for that month. If that friend's payment is refunded, your next payment moves forward again. If you have Pro with no end date, the reward doesn't change your plan.
• You can earn up to 6 months of Pro from invites. Friends who join after that still get their own 30 days.
• An account can only be invited once, and you can't invite yourself: an invite doesn't count if the new account uses another address for an existing account's inbox (such as name+1@… or, for Gmail, the same address with dots), or is created on a device the inviter has used. Fake, duplicate or bought accounts, and spam, don't count: if we reasonably believe an invite was abused, we may withhold or remove the free Pro days and, for serious abuse, suspend the accounts involved.
• Your friend sees your first name when they open your link, and you see their first name and whether they've logged their first workout. Nothing else is shared.
• We may change or end the invite program at any time. Pro days you've already earned are kept.

10. Offline use

When you have no connection, workouts, food entries and weigh-ins are saved on your device and sent automatically when you're back online. Until then they exist only on that device: if you sign out, clear your browser data or lose the device before they sync, they can't be recovered.

11. Your content and our service

You own the data you enter. You give us permission to store and process it only to provide the service to you, as described in our Privacy Policy.

RepFuel, including its software, design, exercise illustrations, programs and content, belongs to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use it for your own fitness tracking while you follow these terms. Don't copy, resell or reverse-engineer it.

12. Availability

We work hard to keep RepFuel running smoothly, but the service is provided "as is" and "as available", without warranties of any kind, and may occasionally be interrupted for maintenance or reasons beyond our control.

13. Limitation of liability

Our responsibility for loss or damage is determined by applicable law. Nothing in these terms excludes or limits liability for negligence, including death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory consumer rights and remedies remain available, including where you use the Free plan. The health and AI notices explain the service's limitations; they do not waive those rights.

14. Closing or deleting your account

You can stop using RepFuel at any time, and delete your account in Profile → Your data or by emailing contact@myrepfuel.com.

Deleting an account with an active Pro subscription cancels the subscription straight away, so you won't be charged again, and ends Pro immediately along with all your data (unlike cancelling, which keeps Pro until the end of the period). The 14-day refund policy still applies to your most recent charge: email us within 14 days of it. If you want to keep using Pro until the period ends, cancel first and delete your account afterwards.

We may close accounts that break these terms. Sections about payment, liability, ownership and disputes continue to apply after an account is closed.

15. Governing law and disputes

These terms are governed by the laws of Malaysia. Please contact us first so we can try to resolve any problem informally. If we can't, disputes will be decided by the courts of Kuala Lumpur, Malaysia, without affecting any mandatory consumer rights you have where you live.

16. General

• Entire agreement: these terms and the Privacy Policy are the whole agreement between you and us about RepFuel.
• Severability: if part of these terms can't be enforced, the rest still applies.
• No waiver: if we don't enforce a term straight away, we can still enforce it later.
• Assignment: you can't transfer your account or these terms to someone else. We may transfer them as part of a sale or reorganisation of our business, and will tell you if we do.
• Notices: we'll send notices to your account email or show them in the app. Send formal notices to us at contact@myrepfuel.com or by post to 56, Kampung Baru, Batu 14, 47100 Puchong, Selangor, Malaysia.
• Language: these terms are available in English and Bahasa Malaysia. Both versions are intended to convey the same terms. If you notice a difference, contact us for clarification. Neither version overrides your mandatory legal rights.

17. Changes to these terms

We may update these terms. If changes are significant, we'll update the date above and let you know in the app or by email.